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Support Article

KM Search returns multiple results

SA-98482

Summary



When searching for content in the Knowledge Management (KM) Help portal, multiple results display.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open the KM Help portal.
  2. Search for 'pega'. The search returns 78 results. However, none of the results has the word 'pega' in the title or content.


Root Cause



An issue in the custom application code or rules.
The out-of-the-box KMSearchRDHelpSite activity was overridden, which resulted in old data.


Resolution



Perform the following local-change: 
  1. Use the current out-of-the-box KMSearchRDHelpSite activtiy.
  2. Add custom changes accordingly.
Suggest Edit

Published January 13, 2020 - Updated December 2, 2021

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