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Support Article

Knowledge article does not open on clicking email link

SA-40438

Summary



Clicking on a knowledge article link received in an email, opens the current user session (instead of the knowledge article) when the user is logged in to the server.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to the server.
  2. Click the knowledge article link received in an email.


Root Cause



This issue was determined to be a product enhancement.


Resolution



An enhancement request, FDBK-19999, is created for consideration by Pega Product Management.
Suggest Edit

Published August 18, 2017 - Updated December 2, 2021

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