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Support Article

Knowledge article does not open on clicking email link



Clicking on a knowledge article link received in an email, opens the current user session (instead of the knowledge article) when the user is logged in to the server.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the server.
  2. Click the knowledge article link received in an email.

Root Cause

This issue was determined to be a product enhancement.


An enhancement request, FDBK-19999, is created for consideration by Pega Product Management.

Published August 18, 2017 - Updated December 2, 2021

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