Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

KYC engine not available for Due Diligence subcase orchestration



Error occurs in the Due Diligence step when creating a case. This occurs despite installing the Pega KYC application and including it in the application stack.

Error Messages

On screen:

The Pega CLM application has been installed without Pega KYC appliction in its stack. Consequently the KYC engine is not available for Due Diligence subcase orchestration.  Please proceed to click Submit in order to continue.

Steps to Reproduce

  1. Start a new Onboarding case.
  2. Proceed to the Due Diligence stage. 
  3. Open the KYC step (KYC case) within the Due Diligence stage.

Root Cause

A defect or configuration  issue in  the operating environment.


As a local-change, set the LicensedToUseKYC Dynamic Systerm Setting (DSS) to true.

For more information, refer to the Pega Client Lifecycle Management for Financial Serives Implementation Guide:

Published December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us