Support Article
KYC questionaire screen refresh replaces focus to first question
SA-10703
Summary
Every time the KYC screen is refreshed after answering a question, focus transfers to the first question of that screen and user needs to scroll down again to the recently answered question.
How to maintain focus on the answered question after screen refresh?
Resolution
In KYC 6.x, the KYC Questionnaires are dynamic. Depending on individual answers, new questions may be added to complete the full set of questionnaires. As such, should new questions require appending to the screen, the section needs to be fully refreshed.
When a section get refreshed, PRPC always focuses on the first editable field.
Install HFix-22386 to resolve the issue.
Published June 17, 2015 - Updated October 8, 2020
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