Support Article

Label of tasks not coming up correctly

SA-33644

Summary



Case is not populating the correct label on the Action menu.

If there are multiple tasks/assignments to do, its populating the same verbiage over all tasks in Actions button (Menu).





Error Messages



Not Applicable


Steps to Reproduce



1) Open the Case in review mode.
2) Press Action Link. This will populate all the tasks with the same verbiage which should not be the case.


Root Cause



The logic for setting the assignment labels in the action menu is present in activity rule pzGetAssignmentLabel.

When user specifies value for 'Instructions' field on assignment shape, this fields values is presented in action menu.
If user do not specify value for 'Instructions' field on assignement shape, either label of flow name of flow on which the assignment is shown.



Resolution



This is expected behavior in the reported scenario, since no value was provided for 'Instructions' field on assignement shape, it ended up showing the label of flow:




Published February 13, 2017 - Updated March 3, 2017

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