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Support Article

Lag in cursor display in Note field on using Internet Explorer

SA-83382

Summary



While using Internet Explorer browser, a lag occurs in the cursor display in the Note field.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Open any existing case using Internet Explorer
  2. Click Actions > Send for rework
  3. Attempt to enter the text in the Note text area. Lag in cursor display


Root Cause



A defect in Pegasystems’ code or rules. While sending back the case to rework, users provide the comments for the rework reason. However, there is a delay in between what the user types and the display.


Resolution

Apply HFix-54705.



 
Suggest Edit

Published December 2, 2021

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