Support Article
Large number of category articles take time to load
SA-96676
Summary
When the number of articles in a category increases, the time taken to load the articles also increases.
For example, the time taken to load 1000 articles of a category with pagination enabled, is one minute.
Error Messages
Not Applicable
Steps to Reproduce
- Log in to Pega Knowledge as the kmsysadmin.
- Create a new category.
- Use the Import Content feature to upload 1000 articles to the category.
- Publish these articles.
- Preview a 'Classic' Help site.
- Click the new category created in Step 1.
- Preview a 'Tiles' Help site. After performing Steps 3 and 4, the screen takes time to load.
Root Cause
When the number of articles increase in the system, the Clipboard size increases since a large number of users utilized the application. This increased the Clipboard size because all the articles are loaded for every category for every user.
Resolution
Apply HFix-58715.
Published December 30, 2019 - Updated December 2, 2021
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