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Support Article

Large number of category articles take time to load



When the number of articles in a category increases, the time taken to load the articles also increases.

For example, the time taken to load 1000 articles of a category with pagination enabled, is one minute.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to Pega Knowledge as the kmsysadmin.
  2. Create a new category.
  3. Use the Import Content feature to upload 1000 articles to the category.
  4. Publish these articles.
  5. Preview a 'Classic' Help site.
  6. Click the new category created in Step 1.
  7. Preview a 'Tiles' Help site. After performing Steps 3 and 4, the screen takes time to load.

Root Cause

When the number of articles increase in the system, the Clipboard size increases since a large number of users utilized the application. This increased the Clipboard size because all the articles are loaded for every category for every user.


Apply HFix-58715.
Suggest Edit

Published December 30, 2019 - Updated December 2, 2021

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