Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Launched portal gets closed when navigate back to DesignerStudio

SA-53778

Summary



Launched portal gets closed when user navigates back to DesignerStudio.

Use Case:

 

User logs into 'Developer Portal' and launches the 'Manager' portal that gets opened in a new tab.

Navigate to 'Manager' and change access role. This will cause the current tab to show respective portal.

When user navigates back to developer portal, shown in first tab, it is observed that manager portal gets closed and developer portal is refreshed.


Error Messages



Not Applicable


Steps to Reproduce



1.Launch the Manager portal
2.Change the access group from dropdown
3 Once the manager portal is loaded go to DS, one can observe DS gets refreshed as well.
This is creating issue for user, this refresh of DS should not occur.


Root Cause



A defect in Pegasystems’ code or rules, the redirect code was not working correctly so have to make changes in ApplicationSetup and RedirectAndRun activities.
 

Resolution



Apply HFix-42211.

Published July 23, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us