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Support Article

Layout groups renders incorrectly in the user portal



Layout groups renders incorrectly in the user portal. This occurs when using the Internet Explorer, Chrome, and Edge browsers.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application and create a section. For example, pyCaseBody
  2. Add a layout group to the section
  3. Add an embedded section directly to that layout group. For example, use the out-of-the-box pyCMNotes section
  4. Add another embedded section to the new section. This section should not be embedded in the layout group
  5. Launch the section from the user portal

Root Cause

A defect in Pegasystems’ code or rules.


  1. Apply HFix-45135
  2. Clear the system cache and restart the system
  3. Resave the PZPEGA_UI_LAYOUTGROUP skin



Published July 27, 2018 - Updated October 8, 2020

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