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Support Article

LDAP Authentication service record password corrupted



Test Connectivity fails due to a credentials problem after reopening and saving an Authentication Service rule. This might be a result of change in password field (increased) on a refresh or reopen of the record. This issue can be avoided by re-entering the password and saving each time.

Error Messages

Failed to bind to directory using bind information. Is the distinguished name similar to "cn=Admin"? javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1]

Steps to Reproduce

1. Fill out the rule properly and save.
2. Verify the test connectivity.
3. Select Refresh from the Actions menu to reload the rule.
4. Observe that the Bind Password length is increased.
5. Save the rule record.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code or rules. 


Upgrade to Pega 7.1.8.
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Published May 10, 2016 - Updated October 8, 2020

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