Support Article

Light weight Auto-Completes "Cancel" is not working properly.

SA-28928

Summary



When you click on the Light weight Autocomplete a specific screen is opened with a Autocomplete field in it.To close the screen we have a cancel button on the top of it.On click of Cancel it has to enter the previous screen as per the expectation instead of that it is performing the action beneath the Cancel button.This is Working perfectly in Android and not working in Iphone (Only Mobile Specific issue)


Error Messages



Not Applicable


Steps to Reproduce

  1. Login into the portal.
  2. On click of a configured button a modal dialog with an Auto-complete is opened.
  3. Cilck the Auto-complete to select any value from the suggestions.Without selecting any value try to close the Autocomplete screen using the Cancel button.
  4. By doing so, the Autocomplete and the Add Contact modal dialog is also getting closed.As the Click on cancel is also performing the action beneath the cancel button.
  5.  This is Working perfectly in Android and not working in Iphone.


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply Hotfix-29569 where following changes are made "Added the code in cancelSelection by increasing the timeout so that it will not close the modal dialog from which the autocomplete is launched".

 

Published October 7, 2016 - Updated October 18, 2016

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