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Support Article

Line of Business field is empty in PCSHC

SA-84357

Summary



On creating a Benefit in the Product Composer Systems for Healthcare (PCSHC), the mandatory 'Empty Line of Business' field does not display the list of options to select from.


Error Messages



Not Applicable


Steps to Reproduce



Create a Benefit. The Line of Business (LOB) dropdown field is empty.


Root Cause



A defect or configuration issue in the operating environment.
The LOBs in PegaHC-Data-LineOfBusiness data type were missing post installation.



Resolution



Make the following change to the operating environment:

Add the LOB records in PegaHC-Data-LineOfBusiness data type with the below values:
  • Commercial
  • Medicare
Suggest Edit

Published December 2, 2021

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