Support Article

Link in best answer correspondence template change

SA-36389

Summary



The link shared in correspondence template to open the post in community portal is not working properly.

Error Messages



Not Applicable


Steps to Reproduce



1. Launch community portal and start a discussion and follow it.
2. Add a reply and mark it as best answer. Email is sent to the follower of the post.
3. When clicked on the link in the mail, it should launch community portal with discussion opened but it is not launching the portal.


Root Cause



Pegasystems Bug.

Link to the post, whose reply is marked as best answer, present in the best answer notification email does not open up the post in browser.

​Join the discussion link in classic view of help site is hidden. The Member profile in Moderation tab shows "No badge available" label even when badges are present.

Resolution



Apply HFix-33775.

Published April 12, 2017 - Updated May 2, 2017

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