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Support Article

Link does not display when email is sent



A correspondence is created such that a user can click a link with an HREF contained in a property. However, when the mail is sent, only text displays instead of the link.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a correspondence such that user can click a link with an HREF contained in the property.
  2. Send the mail.

Root Cause

A software use or operation error.


Perform the following local-change:

Use the below code,

<a href=""pxLink" name=".testURL"></pega:reference>">some random text</a>

Additionally, to utilize the dynamic URL HREF functionality, use the correspondence in the Source mode only (since the tags get corrupted if the 'Source only mode' option is unchecked).
Therefore, create a new Paragraph or Correspondence rule which only refers to the URL code and include this rule in the existing correspondence. As a result, the user can edit the main correspondence in the Design mode.

Published August 17, 2019 - Updated October 8, 2020

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