Support Article
Link does not display when email is sent
SA-85962
Summary
A correspondence is created such that a user can click a link with an HREF contained in a property. However, when the mail is sent, only text displays instead of the link.
Error Messages
Not Applicable
Steps to Reproduce
- Create a correspondence such that user can click a link with an HREF contained in the property.
- Send the mail.
Root Cause
A software use or operation error.
Resolution
Perform the following local-change:
Use the below code,
<a href="https://community.pega.com/%3Cpega%3Areference%20format%3D"pxLink" name=".testURL"></pega:reference>">some random text</a>
Additionally, to utilize the dynamic URL HREF functionality, use the correspondence in the Source mode only (since the tags get corrupted if the 'Source only mode' option is unchecked).
Therefore, create a new Paragraph or Correspondence rule which only refers to the URL code and include this rule in the existing correspondence. As a result, the user can edit the main correspondence in the Design mode.
Published August 17, 2019 - Updated October 8, 2020
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