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Support Article

Links do not open as popups after Pega 7 upgrade



After upgrading to Pega 7.1.8, the links in the operator profile page open as new tabs instead of popups.

Error Messages

Not Applicable

Steps to Reproduce

1. Upgrade from PRPC 6.1 to Pega 7.1.8
2. Configure and open a URL in a new window and call the available HTML stream in the operator profile.
3. Launch the Operator profile
4. Click the links on the window

Root Cause

Backward compatibility was observed; due to the presence of Dynamic Containers in Pega 7, the links opened in new Tabs.This HTML stream was meant only for Internet Exploer browsers.


Here’s the explanation for the reported behavior:

This is an expected behavior as Pega 7 uses Dynamic Containers.

Suggest Edit

Published September 25, 2017 - Updated October 8, 2020

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