Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

List not been drilled down in excel sheet.

SA-19167

Summary



Users are reported that in Recommendation Advisor 6.3.3 while clicking on a list and trying to edit that in excel sheet, excel sheet is not getting populated properly. It gives a blank excel sheet without any data or details. In addition to that, some of the users are able to use Edit in Excel feature while others are facing this issue.


Error Messages



No error message is displayed, but not able to get excel sheet.


Steps to Reproduce



Select any list and click in open in excel sheet, list is not getting opened in excel sheet.


Root Cause



This behavior is noticed because the proxy is used to access the Internet and Deployment Manager (DMa).


Resolution



Below step is suggested:

1. Go to proxy settings in the browser, for example IE.
2. Select the checkbox 'automatically detect settings' in LAN button in settings under Tools>Internet Options>connection tab and deselct the rest of the checkboxes.

Published February 9, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us