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Support Article

List not been drilled down in excel sheet.



Users are reported that in Recommendation Advisor 6.3.3 while clicking on a list and trying to edit that in excel sheet, excel sheet is not getting populated properly. It gives a blank excel sheet without any data or details. In addition to that, some of the users are able to use Edit in Excel feature while others are facing this issue.

Error Messages

No error message is displayed, but not able to get excel sheet.

Steps to Reproduce

Select any list and click in open in excel sheet, list is not getting opened in excel sheet.

Root Cause

This behavior is noticed because the proxy is used to access the Internet and Deployment Manager (DMa).


Below step is suggested:

1. Go to proxy settings in the browser, for example IE.
2. Select the checkbox 'automatically detect settings' in LAN button in settings under Tools>Internet Options>connection tab and deselct the rest of the checkboxes.

Published February 9, 2016 - Updated October 8, 2020

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