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Support Article

List of Pega Call CTI links do not display on running the wizard

SA-58055

Summary



The list of configured Pega Call Computer Telephony Integration (CTI) links do not display when running the wizard with a preconfigured link.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Open the application
  2. Navigate to Designer studio and click Pega Call
  3. Click Administration & Configuration
  4. Start the configuration wizard from the Telephony Experience tab
  5. Run the configuration wizard and select 'I have already configured a CTI Link to use' > Click Next. The combo box to select the already configured CTI does not display


Root Cause



A defect in Pegasystems’ code or rules. The pxResultsCount is not available in D_pyAvailableCTILinks. 


​​​​​​​RESOLUTION Apply HFix-44225.


 

Published August 24, 2018 - Updated December 2, 2021

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