Support Article

The live chat does not populate certain information

SA-81030

Summary



On accepting an incoming Chat request, the Connected Status system message does not display in the Live Chat section.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Interaction portal.
  2. Initiate a Chat request from an end user session.
  3. Accept the incoming chat request. In the Live Chat section, the Connected status system message does not display.

Root Cause



An issue in the custom application code or rules.
The LocalizationInclude script was not included in the custom CPMInteractionPortalHeader section.



Resolution



Perform the following local-change:

Include the LocalizationInclude script in the custom CPMInteractionPortalHeader section.

Published May 31, 2019

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