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Support Article

Live UI does not work in WSS Customer Advisor portal



In the Pega Web Self Service (WSS) Customer Advisor portal, clicking the Live UI button displays a blank Live UI.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the system. 
  2. Launch the WSS portal. 
  3. Launch the Live UI. Live UI is blank.

Root Cause

A defect in Pegasystems’ code or rules.


The Live UI feature, for Web Self Service Customer Advisor Portal, is not supported.


Published August 24, 2018 - Updated December 2, 2021

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