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Support Article

Local Action Cancel Button closes the work item by mistake



Local Action Cancel Button closes the work item, instead of closing the current screen and returning to flowaction.

Error Messages

On click of the Cancel button in the local action closes the entire work item opened.

Steps to Reproduce

Create a flow and design a flow Action. Click the Cancel Button for the local Action and observe that the Work Item gets closed.

Root Cause

User is opening the Local Action and clicking on the Cancel button and the entire work object is getting lost.
This is because the pyCaseActionAreaButtons section has been customized by the user where the cancel button is having the configuration of the Cancel, instead of the Review Action on the button.


Change the Action on the button from Cancel to Review which works fine for the issue.

Published June 30, 2015 - Updated October 8, 2020

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