Support Article
Local data storage import loses non-ASCII characters
SA-31866
Summary
In an environment, a local data storage is setup in a data type. There is English text in one column and French text in the another. Some of the French text contains special characters (accented). Data is exported into a .CSV file and then imported in another environment. After importing, the accented characters are replaced with question marks or small boxes.
Error Messages
Not Applicable
Steps to Reproduce
- Create data type with one column containing accented characters.
- Click Actions > Export to download the .CSV file.
- Open the file in Excel, and see the accented characters are replaced with question marks or small box characters.
Root Cause
A defect in Pegasystems’ code or rules
Resolution
Apply HFix-31037.
Published January 9, 2017 - Updated October 8, 2020
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