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Support Article

Local Folder link does not open when input in an RTE

KCP-164

Summary



The a​​​​​application UI is configured with a Rich Text Editor control such that the user can enter links. The user selects the 'Add link' option and adds a shared or a local folder link. On clicking the folder link, the 'This site can’t be reached' error displays in a new browser window. The  browser window opens the correct page if the link is of http or https protocol. 


Error Messages



This site can’t be reached


Steps to Reproduce

  1. Add a Folder link to the Rich Text Editor (RTE)
  2. Perform a right click on the Folder link and select the Open option.


Root Cause



A third-party product issue.
Browsers do not support this use case. Browsers support the creation of a new window with the same protocol only. The error displays if a different protocol is loaded.


Resolution

:

Perform the following local-change:
  1. Host the file on a web server.
  2. Use the http:// protocol
Suggest Edit

Published December 2, 2021

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