Support Article

Lock issue in case worklist grid action

SA-30415

Summary



When executing a local action against a work object directly from a worklist, no warning messages are displayed to the user if the work object is locked by someone else.


Error Messages



Not applicable

Steps to Reproduce

  1. Include an operator obtain the lock on a work object.
  2. Include another operator attempt to execute a local action on the same work object directly from a worklist.
  3. Observe that no events occur, and no indication that the work object is locked appear.


Root Cause



An issue in the custom application code or rules where the worklist was being explicitly refreshed after the local action was launched.  
​This resulted in the warning message being immediately removed.


Resolution



Perform the following local-change:

Remove the explicit refresh of the worklist that occurs after the local action is launched.  This will allow the warning message to persist.

 

 

Published November 15, 2016 - Updated November 21, 2016

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