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Support Article

LockInfo and Review harness do not render correctly

SA-11404

Summary



When work objects are locked, the Lockinfo harness (Work-) (Pega-EndUserUI:07-10-09) and Review harness (PegaHC-CLM-Work-Claims) (PegaHCCLMRepairPre:07-11-01) layouts do not render correctly.



Error Messages



Not Applicable

Steps to Reproduce



Open a locked case in the Review harness to observe the issue.

Root Cause



The root cause of this problem is the missing styles in the user's skin. User was using skin imported from PRPC 6, which was missing style formats used in the new LockInfo and the Review harness. Updating the user's skin with the new style formats helps address the issue. 

Resolution



For the LockInfo harness, the following style formats were added to the skin. Similar to this, check for the styles used in the sections used by the review harness. Create any missing style formats.






As a result of the above additions, the LockInfo harness looks like the following :

Suggest Edit

Published July 10, 2015 - Updated October 8, 2020

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