Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Locking information does not flow in circumstanced case types

SA-89424

Summary



Locking information does not flow in circumstanced case types.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Create a case type with 'Default' locking
  2. Create a circumstanced case type. By default, it has the locking mode as 'Default' which is inherited from the base case type rule
  3. Change the locking mode to 'Optimistic' in the base case type rule
  4. Create cases for both base and circumstanced case types
  5. Check the Locking behavior for both the cases. Optimistic locking displays only for base instances and the circumstanced instance still displays the Default locking


Root Cause



This is as per Pega Product design. Pega does not support the change of the locking mode for circumstanced or specialized case types.


Resolution

Perform the following local-change:

Create a new circumstanced case type by changing the locking mode in the base case type to change the locking mode for the circumstanced case type.




 
Suggest Edit

Published October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us