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Support Article

Logging error during server restart



Post upgrade to Pega 7.4, error is generated in the log during a server restart.

Error Messages

[server.startup : 1] [ ] [ ] [ ] (pegarules.resadap.RAClient) ERROR - Caught exception while executing Interaction Function, javax.resource.ResourceException: Function SET_LOGGING failed, unsupported Logger Level: ERROR

Steps to Reproduce

  1. Update Pega 7.2 to Pega 7.4.
  2. Perform a server restart .
  3. Check the system logs.

Root Cause

pradapter/logginglevel Dynamic System Settings (DSS)  was configured incorrectly.


As a local-change, change the DSS setting prconfig/pradapter/logginglevel/default to INFO.

The exception occurred due to an unsupported logger level. For this configuration, the valid logging levels are:
  • Severe
  • Warning
  • Info
  • Config
  • Fine
  • Finer
  • Finest


Published October 27, 2018 - Updated December 2, 2021

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