Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Logging out of PRPC causes logging off in other applications



A user logging out of one PRPC app results in logout of other web applications to which they were already logged in - both PRPC applications and non-PRPC applications.

Error Messages

Internet applications in other IE windows have timeout errors

Steps to Reproduce

before Logout of PRPC 6.3SP1 application make sure other applications are open in Internet Explorer (IE). Use the logout window from Pega and notice other applications not responding due to session time out.

Root Cause

In the LogOut stream 'Web-Session-Return' of the prpc below java script code is clearing all the cookies in the browser; some of these cookies may belong to other application's active session.



- Open the out of the box stream rule 'Web-Session-Return'
- SaveAs this rule to your application rule set that is also in 'unauthenticatied' access group OR accessgroup of the 'Browser' Requestor type.
- Locate the line 'document.execCommand("ClearAuthenticationCache","false");'
- Comment out or remove this line from this rule and save.
- rerun the test to reproduce and problem should not reproduce i.e other applications should continue to work after PRPC logged out.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us