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Support Article

Logging uses incorrect username/app/IP address as header info



If an oLog statement is run in a child requestor that is spun off via a "load-datapage" method, and if there are multiple, simultaneous, and many executions of the "load-datapage" by many requestors, then the operator id info output in the header information of the logging statement can contain info from other/previous requestors.

As an example, the following message:

2017-09-27 09:45:13,229 [ AsyncServices-8] [ STANDARD] [ ] [ PWM:01.01.01] (reTrade.IMD_FW_PWM_Work.Action) INFO smith

It shows the user as "smith", but this message is actually coming from "jones"

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an activity.
  2. Create a data page of type LIST.
  3. Load the data page using the method Load-DataPage.
  4. Use the Wait method to collate all the queued requests to comeback.
  5. At run time have the load activities write to the logs [oLog.infoForced(...)].
  6. Observe different requestors creeping in logs who are not logged in the system itself.

Root Cause

A defect in Pegasystems’ code or rules which was fixed in a higher release.


Apply HFix-37943.

Published February 1, 2018 - Updated October 8, 2020

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