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Support Article

Login to a new Pega instance is slow



Login to a new Pega instance is successful but extremely slow ( it takes around 5 minutes to display the Designer Studio screen).

Error Messages

2015-10-14 15:13:36,612 [fault (self-tuning)'] [  STANDARD] [     PegaRULES:07.10] (ector.Rule_Connect_REST.Action) ERROR yours_server [email protected] - com.pega.apache.http.conn.HttpHostConnectException: Connection to refused
2015-10-14 15:13:36,615 [fault (self-tuning)'] [  STANDARD] [     PegaRULES:07.10] (      internal.mgmt.Executable) ERROR  [email protected] - Exception Caught unhandled exception: com.pega.apache.http.conn.HttpHostConnectException: Connection to refused

Steps to Reproduce

Install Pega and log in.

Root Cause

A defect or configuration issue in the operating environment. This server does not allow the Pega application to connect to PDN, which it tries to perform by default.


Perform the following local-change:

In the Developer portal, navigate to Records > SysAdmin > Dynamic System Settings. Here, search for "AllowAccessToExternalSystem" and change the value of this to be false. This prevents the application from trying to connect to the PDN during login.


Published January 31, 2016 - Updated October 8, 2020

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