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Support Article

Login screen not appearing while clicking on the link

SA-2798

Summary



User is accessing PRPC Developer portal in MS Internet Explorer (IE). When the same user try to open a work-object from the hyper link provided in the email body, PRPC does not allow and prompts the multiple window warning message stating - "try to locate the existing PRPC session and close this one". User wants to know how to configure PRPC such that PRPC opens the work-objects in a New Tab.

Error Messages



You have an existing PRPC session running

"try to locate the existing PRPC session and close this one"

Steps to Reproduce



- Open a IE with a PRPC session (Developer portal)
- Now try to open another PRPC instance


Root Cause



This is an expected behaviour. When PRPC Developer portal was open and user try to open another PRPC session, multiple window warning message is prompted.

Resolution



PRPC does not have any configurations for making work object to open in the new tab in the IE session open. Users has to write their own javascript to achieve this functionality.
 
User can use "-nomerge" option to avoid this behaviour by modifying the IE shortcut.

 

Published January 31, 2016 - Updated October 8, 2020

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