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Support Article

Look and Feel different for questions mentioned as labels :

SA-2353

Summary



After upgrade from PRPC 5.5 to PRPC 6.3, Labels are getting changed to red color for one of the screens. For the other operator , it is showing the black color.

Error Messages



NA


Steps to Reproduce



Na


Root Cause



Upgrade from PRPC 5.5 to 6.3 sp1 caused some issues and the Desktop Preferences was not referring to any skin rule.

Resolution



From operator dropDown, click on Preferences . The Desktop Preferences window gets opened. The Skin should  refer to OOTB EndUser62. Setting the right skin resolved the reported issue.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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