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After upgrade from PRPC 5.5 to PRPC 6.3, Labels are getting changed to red color for one of the screens. For the other operator , it is showing the black color.

Error Messages


Steps to Reproduce


Root Cause

Upgrade from PRPC 5.5 to 6.3 sp1 caused some issues and the Desktop Preferences was not referring to any skin rule.


From operator dropDown, click on Preferences . The Desktop Preferences window gets opened. The Skin should  refer to OOTB EndUser62. Setting the right skin resolved the reported issue.
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Published January 31, 2016 - Updated October 8, 2020

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