Support Article
Maestro dispute cases should only display 2 digit reason codes
SA-40389
Summary
Maestro only has 2 digit reason codes. The application displays both 4 digit reason codes AND the 2 digit reason codes in the Maestro “Pick Reason Code” dropdown list. It should only display the 2 digit reason codes. Debit Signature transactions should not create a Maestro dispute case because Maestro didn't process the transaction.
Error Messages
Not applicable.
Steps to Reproduce
Create a dispute case on a transaction from a debit card.
Root Cause
Working as intended.
Resolution
The 4 digit reason codes are for Interregional Transactions.
Refer this screen from the Guide (Nov 2016). Page no 269.
Tags:
Published August 26, 2017 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.