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Support Article

Maestro dispute cases should only display 2 digit reason codes

SA-40389

Summary



Maestro only has 2 digit reason codes. The application displays both 4 digit reason codes AND the 2 digit reason codes in the Maestro “Pick Reason Code” dropdown list. It should only display the 2 digit reason codes. Debit Signature transactions should not create a Maestro dispute case because Maestro didn't process the transaction.


Error Messages



Not applicable.


Steps to Reproduce



Create a dispute case on a transaction from a debit card.


Root Cause



Working as intended.

Resolution


The 4 digit reason codes are for Interregional Transactions.

Refer this screen from the Guide (Nov 2016). Page no 269.

Suggest Edit

Published August 26, 2017 - Updated December 2, 2021

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