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Support Article

Maestro dispute cases should only display 2 digit reason codes



Maestro only has 2 digit reason codes. The application displays both 4 digit reason codes AND the 2 digit reason codes in the Maestro “Pick Reason Code” dropdown list. It should only display the 2 digit reason codes. Debit Signature transactions should not create a Maestro dispute case because Maestro didn't process the transaction.

Error Messages

Not applicable.

Steps to Reproduce

Create a dispute case on a transaction from a debit card.

Root Cause

Working as intended.


The 4 digit reason codes are for Interregional Transactions.

Refer this screen from the Guide (Nov 2016). Page no 269.

Suggest Edit

Published August 26, 2017 - Updated December 2, 2021

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