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Support Article

Mail with background image is not triggered



The background image of a triggered mail was not received.

Error Messages

Not Applicable

Steps to Reproduce

1. Create an activity with two steps as shown below.


2. Create an HTML Steam with HTML code providing background image, and provide the reference to HTML stream mentioned above.


3. Run the activity, and check Outlook email.

Root Cause

Providing the image binary path as background image is not appropriate. The email is out of scope from PRPC. The background image will not be held as an attachment in email because the image is not available.


Store the background image in server folder, and give the path of that particular image in custom HTML code as an image source.

Published March 2, 2016 - Updated December 2, 2021

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