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Support Article

Manager Portal does not reflect an accurate worklist count



When viewing the Manager portal, the work object count displayed in the sidebar does not match the work object count when viewing the detailed list of work objects.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open default Manager portal and check count.
  2. Close any open work objects and then check the count again. It remains the same.

Root Cause

A defect in Pegasystems’ code or rules. In PRPC 6.2 SP2, the default Manager portal does not support automatic refresh of work object count.


Add button to refresh the My Dashboard gadget explicitly.
Suggest Edit

Published September 29, 2015 - Updated October 8, 2020

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