Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Manager Portal does not reflect an accurate worklist count

SA-14412

Summary



When viewing the Manager portal, the work object count displayed in the sidebar does not match the work object count when viewing the detailed list of work objects.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open default Manager portal and check count.
  2. Close any open work objects and then check the count again. It remains the same.


Root Cause



A defect in Pegasystems’ code or rules. In PRPC 6.2 SP2, the default Manager portal does not support automatic refresh of work object count.

Resolution



Add button to refresh the My Dashboard gadget explicitly.
Suggest Edit

Published September 29, 2015 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us