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Support Article

Manager portal left pane is gray and content does not display



On resizing the Case Manager portal, the left pane is gray and the content does not display at a breakpoint.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Open the Case Manager portal
  2. Resize the window such that the width is below 1300px

Root Cause

The Panel width breakpoint configured in Skin is 170 px and max-width is 1300 px.


Perform the following local-change: 
  1. Navigate to Skin > Screen layouts > 'Header left' style format > Panel width
  2. Change the Panel width to 210 px and max-width to 1250 px



Published October 12, 2018 - Updated December 2, 2021

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