Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Mandatory check for items does not work

SA-107424

Summary



On submitting mandatory Know Your Customer (KYC) items, the flow moves to the next step. This occurs despite not answering the KYC items.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in with the CLMFSCIBSysAdmin out-of-the-box access group.
  2. Create a KYC case.
  3. Process the case. in a particular assignment of the case, the user can submit the flow with out answering the mandatory questions.


ROOT CAUSE

A defect in Pegasystems’ code or rules.


Resolution



Perform the following local-change:

Modify the Dynamic System Settings (DSS) in the system as below,
  1. Set the PegaCLMFS • PegaCLMFS/SkipValidationForDemo to 'false' in the user's system.
  2. Set PegaKYCFS • PegaKYCFS/SkipValidationForDemo DSS to 'false' for KYC users.
Suggest Edit

Published June 23, 2020 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us