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Support Article

Mandatory Fields are not enforced for Bug Root Cause Analysis



Validation does not occur for Required fields for Root Cause Analysis (RCA) on a bug. A user can move an item to the Resolved-Completed status without the validation being enforced.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Bug.
  2. Open the Scrum Board.
  3. Move the bug using the drag and drop from: To-Do to Doing.
  4. Add values for Assigned to Resource.
  5. Add instructions.
  6. Click Submit.
  7. Move the bug from: Doing to Verify.
  8. Add a Resolution note and Hours spent.
  9. Click Submit.
  10. Move the bug from: Verify to Done.
  11. Add another Resolution note.
  12. Click Submit.
  13. Edit the Bug from the Scrum Board. The Mandatory fields are empty.

Root Cause

A defect in Pegasystems’  code or rules. 
When a product does not have the Extended Bug Process enabled,  on dragging and dropping a Bug to 'Verify' from 'Doing' in the Scrum Board, the validation is not called before completion.


Apply HFix-54739.


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Published December 2, 2021

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