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Support Article

Manual Case Stages Display Sub Stages Incorrect



In Pega Sales Automation(SFA),when a closed stage is reached, the system should automatically close the case and children cases under it. However after review of the Stages on the Details Tab under the closed stage, a link is seen for the flow Create Application,

Error Messages

Not Applicable

Steps to Reproduce

  1. Login to SFA
  2. Launch the Sales Ops Portal.
  3. Open the Opportunity Landing Page.
  4. Create an Opportunity. (process to the Closed Stage)
  5. On the Confirm Harness, look at the Closed Stage and the link to the flow under it.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-32143 to resolve the issue.

Published March 16, 2017 - Updated December 2, 2021

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