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Support Article

MapperParsingException while indexing work objects of a class

SA-76682

Summary



The RecallDateTime property is of type Text. When this value is from the Create Case API, its DateTime value is of a  different type. Hence, after case creation, the DateTime is formatted during the mapping activity and displayed to the user.

For example:

Value from API - 2019-03-14T14:13:52+13:00

Value after format in Pega - 15/13/2019 03:13:52 AM

MapperParsingException occurs while indexing work objects of a class.


Error Messages



[PegaRULES-Batch-35] [STANDARD] [ ] [PegaRULES:07.10] (gaSearch.Indexer.ESBulkIndexer) WARN    - Failed to index document: xx-xx-WORK FRR-308 in index: work Error Message: 
MapperParsingException[failed to parse [RecallDateTime]]; nested: IllegalArgumentException[Invalid format: "15/13/2019 03:13:52 AM" is malformed at "/13/2019 03:13:52 AM"];



STEPS TO REPRODUCE   
  1. Log in to application.
  2. Search for any work object from the Case Worker portal.


Root Cause



A defect in Pegasystems’ code  or rules.


Resolution



Apply HFix-52206.

Published April 4, 2019 - Updated October 8, 2020

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