Support Article
MapperParsingException while indexing work objects of a class
SA-76682
Summary
The RecallDateTime property is of type Text. When this value is from the Create Case API, its DateTime value is of a different type. Hence, after case creation, the DateTime is formatted during the mapping activity and displayed to the user.
For example:
Value from API - 2019-03-14T14:13:52+13:00
Value after format in Pega - 15/13/2019 03:13:52 AM
MapperParsingException occurs while indexing work objects of a class.
Error Messages
[PegaRULES-Batch-35] [STANDARD] [ ] [PegaRULES:07.10] (gaSearch.Indexer.ESBulkIndexer) WARN - Failed to index document: xx-xx-WORK FRR-308 in index: work Error Message:
MapperParsingException[failed to parse [RecallDateTime]]; nested: IllegalArgumentException[Invalid format: "15/13/2019 03:13:52 AM" is malformed at "/13/2019 03:13:52 AM"];
STEPS TO REPRODUCE
- Log in to application.
- Search for any work object from the Case Worker portal.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-52206.
Published April 4, 2019 - Updated October 8, 2020
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