Support Article

Marketing Segment doesnt get created

SA-34043

Summary



The segment in marketing is not created. The creation process does not finish with error in DesignerStudio Portal or logs. The only error thrown is in Tracer.

Error Messages



Unable to open instance using the given inputs: pxObjClass = "PegaMKT-Data-DefferedMiniSegmentCount", MiniSegID = "msid1487150983793",
SegmentInsKey = "RULE-OBJ-REPORT-DEFINITION-SEGMENT DAK-DATA-MKT-CUSTOMER TST5 #20170215T092916.219 GMT"


Steps to Reproduce

  1. Create a segment by navigating to Records > Marketing > Segments.
  2. Define two criteria.
  3. Save the segment.

Root Cause



Issue in Pegasystems' code or rules where repeated saves of a Data-Admin-DB-Name instance caused multiple encryptions of the password.

Resolution

  1. Apply HFix-28476.
  2. Apply HFix-28466.

Published February 22, 2017 - Updated August 23, 2017

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