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Support Article

Masking fields with some Character



The current masking feature provided in the configuration document removes the field and is not displayed to the client representative. 

Is there any option to show some characters in place of that value which is masked rather than removing it.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

An issue in the custom application code or rules. 


The current masking feature works this way, when user masks a read only elements(p, span, div, h1-h6 and so on) on the presenter page, during co-browse these read only elements are not displayed on the viewer page(representative).
​When user masks an input element on the presenter page, asterisks are displayed on viewer page.

​ The co-browse engine is built to, not display anything to representative for read only elements(no option to show some characters) and for input elements show only the asterisks symbol there is no configuration to change this symbol.
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Published October 21, 2016 - Updated December 2, 2021

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