SA-13350

Summary

System limits the time available for arbitration and chargeback. However, the requirement is to continue a dispute process no matter how long it has been from the central processing date of the posted sale.

MasterCard allows the issuer, 45 days from the date a representment has been received, to continue with the arbitration or second chargeback. This is not from the central processing date (CPD) of the transaction. The CPD is usually used to calculate the time frame for the outgoing first chargeback only.

Visa allows the issuer 30 days from the date a representment has been received, to continue with the pre-arbitration request and 60 days from the representment to escalate to arbitration. This is not from the central processing date (CPD) of the transaction. The CPD is usually used to calculate the time frame for the outgoing first chargeback only.
 

Error Messages

Not Applicable

Steps to Reproduce

For a case with a create date in 2014, even with disregard untimely, the case will not advance.

Root Cause

A defect in Pegasystems’ code or rules- Date issue limitation is cleared.

Resolution

Apply HFix-23233.