Support Article
MasterCard RC 4850 ChargebackAmount is set to TransactionAmount
SA-21953
Summary
MasterCard RC 4850 - Chargeback amount is set to Transaction amount instead of Dispute amount.
Error Messages
Not Applicable
Steps to Reproduce
1. Create a dispute of 80 USD on a 100 USD transaction.
2. Proceed till chargeback screen.
Root Cause
A defect in Pegasystems’ code or rules.
The Declare expression Chargebackamount has the logic to set the value of ChargebackAmount to ChargebackAmount4850.
Resolution
Apply HFix-26808.
Published April 12, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.