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Support Article

MasterCard RC 4850 ChargebackAmount is set to TransactionAmount

SA-21953

Summary



MasterCard RC 4850 - Chargeback amount is set to Transaction amount instead of Dispute amount.

Error Messages



Not Applicable

Steps to Reproduce



1. Create a dispute of 80 USD on a 100 USD transaction.
2. Proceed till chargeback screen.


Root Cause



A defect in Pegasystems’ code or rules.
The Declare expression Chargebackamount has the logic to set the value of ChargebackAmount to ChargebackAmount4850.


Resolution



Apply HFix-26808.

Published April 12, 2016 - Updated October 8, 2020

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