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Support Article

Max file size limit alert not seen with DragAndDrop on IE 11



Drag and drop functionality is not working in Internet Explorer browser.

Same function is working fine in Chrome browser and user is able to see the maximum file size limit alert message.

The error is not displayed in
Internet Explorer but User is getting "Run-time-error '438'"

Issue is replicable in Internet Explorer browser 11.


Searched PDN and checked that this functionality is not supported in 64bit
Internet Explorer.

So changed the
Internet Explorer to 32 bit. Still issue is replicable.

Error Messages

Not Applicable

Steps to Reproduce

  1. Login to Designer studio.
  2. Launch Case Manager Portal.
  3. Open any work Item.
  4. Click on "+Attachment".
  5. Use Drag drop and drag a file more than 10 MB file

Root Cause

Earlier PRPC 6.3 versions are using complete ActiveX control and supports only Internet Explorer.

Internet Explorer functionality was diverted and it cannot handle more than 10 MB files uploading through the existing prDragandDrop ActiveX control.

Pega 7 got more features for supporting Chrome and Firefox browsers.


Apply HFix-32322.

In the HFix changes, few rules has been backported which is suitable from Pega 7.1.7 version to 7.1.6 version.

Note: Until Pega 7.1.6 version Drag and Drop activeX control is used for Drag and Drop functionality. Since Pega 7.1.7 version this functionality has been deprecating and introduced with HTML 5 concepts.

Published April 10, 2017 - Updated October 8, 2020

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