Support Article
Max file size limit alert not seen with DragAndDrop on IE 11
SA-35685
Summary
Drag and drop functionality is not working in Internet Explorer browser.
Same function is working fine in Chrome browser and user is able to see the maximum file size limit alert message.
The error is not displayed in Internet Explorer but User is getting "Run-time-error '438'"
Issue is replicable in Internet Explorer browser 11.
Investigation:
Searched PDN and checked that this functionality is not supported in 64bit Internet Explorer.
https://pdn.pega.com/support-articles/drag-and-drop-control-does-not-work-64-bit-ie
So changed the Internet Explorer to 32 bit. Still issue is replicable.
Error Messages
Not Applicable
Steps to Reproduce
- Login to Designer studio.
- Launch Case Manager Portal.
- Open any work Item.
- Click on "+Attachment".
- Use Drag drop and drag a file more than 10 MB file
Root Cause
Earlier PRPC 6.3 versions are using complete ActiveX control and supports only Internet Explorer.
Nevertheless, Internet Explorer functionality was diverted and it cannot handle more than 10 MB files uploading through the existing prDragandDrop ActiveX control.
Note: Pega 7 got more features for supporting Chrome and Firefox browsers.
Resolution
Apply HFix-32322.
In the HFix changes, few rules has been backported which is suitable from Pega 7.1.7 version to 7.1.6 version.
Note: Until Pega 7.1.6 version Drag and Drop activeX control is used for Drag and Drop functionality. Since Pega 7.1.7 version this functionality has been deprecating and introduced with HTML 5 concepts.
Published April 10, 2017 - Updated October 8, 2020
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