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Support Article

Maximize Icon and Scroll bars are disabled in IE

SA-20385

Summary



The maximize buttons and horizontal and vertical scroll bars are disabled in IE, when a decision table is opened from 'My Rules' in Case Manager portal.
It works in other browsers.



Error Messages



Not applicable.

Steps to Reproduce



1.  Open Case Manager Portal.
2.  Click "My Rules" from the operator ID.
3.  Click any of the links from the My Business Rules.


Root Cause



An option is provided to the user in 'pyDelegateRule' section to enable it. Hence, this does not appear by default.


Resolution



Perform the following local-change: 

1. Open the section 'pyDelegateRule', open properties of the link 'pyAdviceText'. 
2. In the action "Open URL in window", select the checkboxes "Resizable" and "Scrollable".
 
 
Suggest Edit

Published March 1, 2016 - Updated October 8, 2020

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