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Support Article

MC RC 4834 CC 2 - Chargeback amount error

SA-15494

Summary



Chargeback Amount can be set to a value greater than Posted Amount in case of MasterCard Reason Code (RC) 4834. The error displays intermittently for this condition.


Error Messages



"ChargebackAmount : Chargeback Amount must be less than or equal to the Posted Amount"
 


Steps to Reproduce



Process MasterCard Reason Code 4834 Condition Code 2.
 


Root Cause



A defect in Pegasystems’ code or rules. Associated Fee Amount should be added to chargeback amount

Resolution



Apply HFix-24181.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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