Support Article
Member ID results not expanding with contract details
SA-87046
Summary
On expanding the Member Details conditionally in a grid layout, unable to expand the Member Details when multiple member records are present. However, the user can expand the Member Details when a single member record is present in the grid.
Error Messages
Not Applicable
Steps to Reproduce
- Search for a Claim.
- Open a Claim which has multiple members.
- Click the Members tab in the Claim.
Root Cause
This behavior is as per Pega product design.
Resolution
Here’s the explanation for the reported behavior.
The user cannot conditionally expand a specific record in a grid among multiple records. This works for a single record.
As a local-change, perform the below steps to expand the member details:
- Fetch a single Member details in to the grid.
- Set the pyExpanded to 'True'.
Published March 19, 2020 - Updated October 8, 2020
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