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Support Article

Member ID results not expanding with contract details



On expanding the Member Details conditionally in a grid layout, unable to expand the Member Details when multiple member records are present. However, the user can expand the Member Details when a single member record is present in the grid.

Error Messages

Not Applicable

Steps to Reproduce

  1. Search for a Claim.
  2. Open a Claim which has multiple members.
  3. Click the Members tab in the Claim.

Root Cause

This behavior is as per Pega product design.


Here’s the explanation for the reported behavior.

The user cannot conditionally expand a specific record in a grid among multiple records. This works for a single record.

As a local-change, perform the below steps to expand the member details:
  1. Fetch a single Member details in to the grid.
  2. Set the pyExpanded to 'True'.

Published March 19, 2020 - Updated October 8, 2020

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