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Support Article

Menu bars are not visible on Chrome version 43 browser



Menu bars are not visible on Chrome 43, but they are visible in Chrome 37 and Internet Explorer browsers.

Steps to Reproduce

  1. Log in to PRPC 6.2 SP2 as an end user in Chrome 43.
  2. Navigate to the screen where menu bars are available.

Root Cause

The root cause of this problem is a defect in Pegasystems' code/rules. An uncaught exception is occurring at line "XMLDocument.prototype.onreadystatechange = null;" in the pega_tools_xmldocument.js file.


This issue is resolved by HFix-8089.
Suggest Edit

Published June 30, 2015 - Updated October 8, 2020

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