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Support Article

On a menu, JAWS does not indicate - press up or down arrow



In Pega 7.1.7, navigation menu options read both the label or text as well as the application address URL, when using Job Access With Speech (JAWS). This was a defect which was resolved in Pega 7.1.8, where it no longer reads the URL.

As a result of this change, the general reading behavior also changed removing the "up or down arrow" indication.

Using the operator navigation menu as an example:

In Pega 7.1.7, JAWS readout on tab focus - "Menu, to move through items press up or down arrow"
In Pega 7.1.8, JAWS readout on tab focus – “<your_username>, has pop up link"

Error Messages

Not Applicable.

Steps to Reproduce

Use JAWS to read a navigation menu.

Root Cause

Pega 7.1.7 reading behavior was invalid as well in this case, as it instructs a user to press up or down before they can actually do so. In Pega 7.1.8 you will hear "Menu, to move through items press up or down arrow" only when you first press Enter on a menu. This is by design.

But losing the term "Menu" from the readout is a Pegasystems defect.


Apply HFix-23091 to bring this back the word "Menu".

This will change the reading behavior w
hen you have initial tab focus:
“<your_username>, has pop up link" to “Menu, <your_username>, has pop up link"

A menu or link is intuitively something users can press Enter upon. When doing so, one can hear the "press up or down arrow" prompt.

If one has a requirement to add additional readouts on tab focus to make this clear, then override the 
pyCaption field value for “Menu” to customize the readout.

This changes the JAWS readout on tab focus to “Menu, to open press Enter or spacebar, <your_username>, has pop up link".

Published October 1, 2015 - Updated October 8, 2020

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