Support Article
Message case details do not display on case creation screen
SA-100523
Summary
Message case details do not display on the case creation screen. This occurs on launching the Search portal from the Message case and creating the case from the Transaction details page with a temporary fix.
Error Messages
Not Applicable
Steps to Reproduce
Unknown
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-60288.Tags:
Published April 1, 2020 - Updated December 2, 2021
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